TechPulse uses Deskhero's AI capabilities to manage their tickets effectively. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero provides suggested replies for the customer support team. This feature has significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
The custom fields and structured data lists offered by Deskhero have enabled TechPulse to categorize and prioritize their tickets efficiently. The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly, thereby improving their productivity.
Deskhero's knowledge base feature has been a game-changer for TechPulse. The AI capabilities of Deskhero generate knowledge base articles from Word, PowerPoint, PDF files, and even from the company's website. This has significantly reduced the manual effort required to maintain the knowledge base and ensured that it is always up-to-date.
TechPulse also utilizes Deskhero's REST API to integrate their existing systems with Deskhero. This seamless integration has helped them to automate many of their processes, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have transformed TechPulse's customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide suggested replies for the customer support team. This reduces the time taken to respond to customer queries and improves the overall customer experience.
How does Deskhero's knowledge base feature work?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even from the company's website. This reduces the manual effort required to maintain the knowledge base and ensures that it is always up-to-date.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This helps in automating many processes, further enhancing efficiency.
* This article provides an example of how a fictive company in the IT Project Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
