Hygiene Heroes receives numerous customer queries and service requests daily. The company uses Deskhero's ticket management feature to handle these efficiently. Deskhero's advanced AI capabilities assist in categorizing and prioritizing these tickets, leading to improved response times.
The AI also aids in generating suggested replies to customer queries by analyzing previous tickets, knowledge base articles, and uploaded documents like policies and manuals. This not only expedites the resolution process but also ensures uniformity in responses.
Hygiene Heroes uses Deskhero's knowledge base feature to create a comprehensive database of information related to its services. The AI capabilities of Deskhero automate the process of generating articles from Word, PowerPoint, and PDF files, saving significant time and effort.
Deskhero's website scraping feature is used by Hygiene Heroes to stay abreast of industry trends and competitor strategies. The AI capabilities enhance the search results, providing the company with valuable insights for strategic decision-making.
Finally, the REST API of Deskhero allows Hygiene Heroes to integrate the platform with its existing systems, ensuring smooth data exchange and improved operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities assist in categorizing and prioritizing tickets, leading to improved response times. It also generates suggested replies to customer queries, expediting the resolution process.
How does Deskhero's AI aid in creating the knowledge base?
Deskhero's AI automates the process of generating knowledge base articles from Word, PowerPoint, and PDF files, saving significant time and effort.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data exchange and improved operational efficiency.
* This article provides an example of how a fictive company in the Janitorial and custodial services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
