CleanMax Solutions receives a high volume of customer queries daily, ranging from service requests to complaints. The company uses Deskhero's ticket management feature to efficiently handle these queries. The advanced AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and importance, thereby improving response times.
The AI also aids in generating suggested replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only speeds up the resolution process but also ensures consistency in responses.
CleanMax Solutions also uses Deskhero's knowledge base feature to create a comprehensive repository of information related to its services. The AI capabilities of Deskhero help in automatically generating articles from Word, PowerPoint, and PDF files, saving significant time and effort.
Deskhero's website scraping feature is used by CleanMax Solutions to stay updated on industry trends and competitor strategies. The AI capabilities enhance the search results, providing the company with valuable insights for strategic decision-making.
Finally, the REST API of Deskhero allows CleanMax Solutions to integrate the platform with its existing systems, ensuring seamless data exchange and improved operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities help in categorizing and prioritizing tickets based on their urgency and importance. It also generates suggested replies to customer queries, speeding up the resolution process.
How does Deskhero's AI aid in creating the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, saving significant time and effort.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data exchange and improved operational efficiency.
* This article provides an example of how a fictive company in the Janitorial and custodial services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
