JetRide receives hundreds of inquiries daily about their services, pricing, and safety measures. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
With Deskhero's custom fields, JetRide categorizes each ticket based on the nature of the inquiry. This helps in prioritizing urgent tickets and assigning them to the right team member. The AI feature also predicts the category of incoming tickets based on past data, making the process faster and more accurate.
JetRide uses the knowledge base feature of Deskhero to create a comprehensive database of information. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, saving the team's time and effort.
Deskhero's website scraping feature allows JetRide to keep an eye on competitors' offerings. The AI capabilities analyze the scraped data and provide insights on market trends and competitor strategies.
Finally, the advanced search bar powered by AI helps JetRide's support team find relevant content quickly. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, which significantly reduces the response time.
How does Deskhero help in categorizing tickets?
With Deskhero's custom fields, you can categorize each ticket. The AI feature also predicts the category of incoming tickets based on past data.
How does Deskhero's AI capabilities help in generating knowledge base articles?
The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, saving your team's time and effort.
* This article provides an example of how a fictive company in the Jet Ski Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
