WaveRush uses Deskhero's user groups feature to organize its customer service team based on expertise and responsibilities. The AI capabilities of Deskhero suggest the most suitable group for incoming tickets based on past data, ensuring that customers get the best possible support.
With Deskhero's kanban board, WaveRush manages its workflow efficiently. The AI capabilities predict the time required for each task based on past data, helping the team plan their schedule better.
WaveRush uses Deskhero's REST API to integrate with other systems like CRM and billing. The AI capabilities analyze the data from these systems to provide insights on customer behavior and preferences.
Deskhero's advanced search bar powered by AI helps WaveRush's team find relevant content quickly. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
Finally, WaveRush uses Deskhero's custom email domains feature to maintain a professional image. The AI capabilities analyze the content of incoming emails and suggest replies, improving the efficiency of the team.
How does Deskhero's AI capabilities help in organizing the customer service team?
Deskhero's AI suggests the most suitable group for incoming tickets based on past data, ensuring that customers get the best possible support.
How does Deskhero's AI capabilities help in managing workflow?
The AI capabilities of Deskhero predict the time required for each task based on past data, helping the team plan their schedule better.
How does Deskhero's AI capabilities help in integrating with other systems?
The AI capabilities of Deskhero analyze the data from integrated systems to provide insights on customer behavior and preferences.
* This article provides an example of how a fictive company in the Jet Ski Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
