AquaThrill uses Deskhero's structured data lists to manage its customer data. The AI capabilities of Deskhero analyze this data to predict customer needs and preferences, helping the team provide personalized service.
With Deskhero's custom fields, AquaThrill categorizes each ticket based on the nature of the inquiry. The AI feature also predicts the category of incoming tickets based on past data, making the process faster and more accurate.
AquaThrill uses the knowledge base feature of Deskhero to create a comprehensive database of information. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, saving the team's time and effort.
Deskhero's website scraping feature allows AquaThrill to keep an eye on competitors' offerings. The AI capabilities analyze the scraped data and provide insights on market trends and competitor strategies.
Finally, the advanced search bar powered by AI helps AquaThrill's support team find relevant content quickly. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
How does Deskhero's AI capabilities help in managing customer data?
Deskhero's AI analyzes customer data to predict customer needs and preferences, helping the team provide personalized service.
How does Deskhero help in categorizing tickets?
With Deskhero's custom fields, you can categorize each ticket. The AI feature also predicts the category of incoming tickets based on past data.
How does Deskhero's AI capabilities help in generating knowledge base articles?
The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, saving your team's time and effort.
* This article provides an example of how a fictive company in the Jet Ski Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
