Diamond Direct receives a large number of customer queries regarding jewellery parts replacement. Managing these queries manually was challenging and often led to delayed responses. With Deskhero, they were able to automate this process, improving response times and customer satisfaction.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. This feature allows Diamond Direct to quickly find relevant content for each customer query.
The AI sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, as the support team no longer needs to manually search for information and draft responses.
Deskhero's comprehensive search bar also uses AI to enhance search results. This allows the support team to quickly find specific tickets or knowledge base articles, further improving their efficiency.
The REST API provided by Deskhero allows Diamond Direct to integrate the platform with their existing systems, ensuring a seamless workflow. Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency of Diamond Direct's customer support.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to quickly find relevant content for each customer query. It then generates suggested replies using this content, significantly reducing the time taken to respond to queries.
How does Deskhero's search bar use AI?
Deskhero's search bar uses AI to enhance search results. This allows users to quickly find specific tickets or knowledge base articles.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Jewellery Parts Replacement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
