Prior to implementing Deskhero, GemFix was struggling with managing a high volume of customer inquiries and complaints. The company had a backlog of tickets, and the support team was overwhelmed with the manual task of sorting and prioritizing them.
With Deskhero's ticket management feature, GemFix was able to organize and prioritize their tickets effectively. The AI capabilities of Deskhero further enhanced this process by using OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing the response time.
Deskhero's AI also improved the efficiency of GemFix's knowledge base. By generating articles from uploaded files like policies, manuals, and presentations, and even scraping data from the company's website, the AI created a comprehensive and easily searchable knowledge base. This allowed the support team to quickly find and provide the necessary information to customers.
Furthermore, Deskhero's custom fields and user groups features allowed GemFix to personalize their customer support. They were able to categorize their customers based on their specific needs and preferences, enabling the support team to provide more targeted and effective assistance.
Overall, Deskhero's advanced AI capabilities have transformed GemFix's customer support operations, making them more efficient and customer-centric.
How did Deskhero's AI capabilities improve GemFix's ticket management?
Deskhero's AI used OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing the response time and helping to manage a high volume of tickets.
How did Deskhero enhance GemFix's knowledge base?
Deskhero's AI generated articles from uploaded files like policies, manuals, and presentations, and scraped data from the company's website to create a comprehensive and easily searchable knowledge base.
How did Deskhero help GemFix to personalize their customer support?
With Deskhero's custom fields and user groups features, GemFix was able to categorize their customers based on their specific needs and preferences, enabling the support team to provide more targeted and effective assistance.
* This article provides an example of how a fictive company in the Jewellery Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
