Before adopting Deskhero, JewelCraft faced challenges in managing customer queries and complaints due to a lack of an efficient ticketing system. The delay in response time led to customer dissatisfaction.
Deskhero's ticket management feature enabled JewelCraft to efficiently manage and prioritize customer queries. The advanced AI capabilities of Deskhero used OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing the response time.
Deskhero's AI also helped JewelCraft to build a robust knowledge base. The AI generated articles from uploaded files such as policies, manuals, and presentations, and scraped data from the company's website. This resulted in a comprehensive knowledge base that was easily searchable, allowing the customer service team to provide accurate solutions quickly.
The custom fields and user groups features of Deskhero allowed JewelCraft to categorize their customers based on their specific needs and preferences. This personalization led to more effective customer service.
In conclusion, Deskhero's advanced AI capabilities have significantly improved JewelCraft's customer service, leading to increased customer satisfaction.
How did Deskhero's AI capabilities improve JewelCraft's ticket management?
Deskhero's AI used OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing the response time and efficiently managing customer queries.
How did Deskhero enhance JewelCraft's knowledge base?
Deskhero's AI generated articles from uploaded files such as policies, manuals, and presentations, and scraped data from the company's website. This resulted in a comprehensive and easily searchable knowledge base.
How did Deskhero help JewelCraft to personalize their customer service?
Deskhero's custom fields and user groups features allowed JewelCraft to categorize their customers based on their specific needs and preferences. This led to more effective and personalized customer service.
* This article provides an example of how a fictive company in the Jewellery Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
