DiamondCare was struggling with managing a large volume of customer inquiries and complaints before implementing Deskhero. The manual process of sorting and prioritizing tickets was overwhelming for the support team.
Deskhero's ticket management feature allowed DiamondCare to effectively organize and prioritize their tickets. The advanced AI capabilities of Deskhero further enhanced this process by using OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing the response time.
Deskhero's AI also improved the efficiency of DiamondCare's knowledge base. By generating articles from uploaded files like policies, manuals, and presentations, and scraping data from the company's website, the AI created a comprehensive and easily searchable knowledge base. This allowed the support team to quickly find and provide the necessary information to customers.
Furthermore, Deskhero's custom fields and user groups features allowed DiamondCare to personalize their customer support. They were able to categorize their customers based on their specific needs and preferences, enabling the support team to provide more targeted and effective assistance.
Overall, Deskhero's advanced AI capabilities have revolutionized DiamondCare's customer support operations, making them more efficient and customer-centric.
How did Deskhero's AI capabilities improve DiamondCare's ticket management?
Deskhero's AI used OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing the response time and helping to manage a large volume of tickets.
How did Deskhero enhance DiamondCare's knowledge base?
Deskhero's AI generated articles from uploaded files like policies, manuals, and presentations, and scraped data from the company's website to create a comprehensive and easily searchable knowledge base.
How did Deskhero help DiamondCare to personalize their customer support?
With Deskhero's custom fields and user groups features, DiamondCare was able to categorize their customers based on their specific needs and preferences, enabling the support team to provide more targeted and effective assistance.
* This article provides an example of how a fictive company in the Jewellery Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
