Crystal Creations has a vast knowledge base consisting of product manuals, tutorials, and FAQs. The company uses Deskhero's AI capabilities to manage this knowledge base efficiently. The AI uses OpenAI embeddings from the knowledge base articles, previous tickets, and uploaded files to find relevant content, which is then used to enhance the search results. This has improved the accuracy of the search results, leading to higher customer satisfaction.
The company also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to create and update the knowledge base articles.
Crystal Creations uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes the company's website for any new information or updates, which are then added to the knowledge base. This ensures that the knowledge base is always current and accurate.
The company also uses Deskhero's structured data lists feature to organize the knowledge base articles based on different categories. This makes it easier for customers to find the information they need.
Finally, Crystal Creations uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has made it easier for the support team to access all the necessary information in one place, further improving their efficiency.
How does Deskhero's AI enhance the search results in Crystal Creations' knowledge base?
Deskhero's AI uses OpenAI embeddings from the knowledge base articles, previous tickets, and uploaded files to find relevant content, which is then used to enhance the search results. This improves the accuracy of the search results.
How does Crystal Creations use Deskhero's website scraping feature?
Crystal Creations uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes the company's website for any new information or updates, which are then added to the knowledge base.
How does Crystal Creations use Deskhero's structured data lists feature?
Crystal Creations uses Deskhero's structured data lists feature to organize the knowledge base articles based on different categories. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Jewelry Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
