Gems Galore receives hundreds of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's AI to enhance its search results. When a customer searches for a specific query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This has improved the accuracy of the search results, leading to higher customer satisfaction.
Gems Galore also uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes the company's website for any new information or updates, which are then added to the knowledge base. This ensures that the knowledge base is always current and accurate.
Deskhero's custom fields feature allows Gems Galore to categorize tickets based on different criteria, such as product type or issue category. This makes it easier for the support team to prioritize and handle tickets effectively.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has made it easier for the support team to access all the necessary information in one place, further improving their efficiency.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results?
When a customer searches for a specific query, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This improves the accuracy of the search results.
How does Gems Galore use Deskhero's website scraping feature?
Gems Galore uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes the company's website for any new information or updates, which are then added to the knowledge base.
* This article provides an example of how a fictive company in the Jewelry Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
