Beads Boutique receives a large number of customer queries and complaints daily. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies. This has significantly reduced the time taken to resolve customer issues.
The company also uses Deskhero's kanban board feature to visualize the status of each ticket. This helps the support team to prioritize tickets and manage their workload effectively.
Beads Boutique uses Deskhero's custom email domains feature to create a professional image for its customer support. This has helped the company to build trust with its customers and improve its brand image.
The company also uses Deskhero's user groups feature to organize its support team based on different roles and responsibilities. This has improved the team's collaboration and efficiency.
Finally, Beads Boutique uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has made it easier for the support team to access all the necessary information in one place, further improving their efficiency.
How does Deskhero's AI help Beads Boutique to manage its customer support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies. This significantly reduces the time taken to resolve customer issues.
How does Beads Boutique use Deskhero's kanban board feature?
Beads Boutique uses Deskhero's kanban board feature to visualize the status of each ticket. This helps the support team to prioritize tickets and manage their workload effectively.
How does Beads Boutique use Deskhero's custom email domains feature?
Beads Boutique uses Deskhero's custom email domains feature to create a professional image for its customer support. This has helped the company to build trust with its customers and improve its brand image.
* This article provides an example of how a fictive company in the Jewelry Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
