Diamond Dazzle receives a high volume of customer queries about product details, after-sales services, and warranty information. The company uses Deskhero's AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
With the help of Deskhero, Diamond Dazzle has been able to automate the process of generating suggested replies to customer queries. This not only reduces the response time but also ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities have also helped Diamond Dazzle to improve their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base updated with the latest information. This has improved the efficiency of the support team and has also enhanced the customer experience.
By using Deskhero's custom fields and structured data lists, Diamond Dazzle has been able to organize their customer data effectively. This has made it easier for the support team to track customer interactions and provide personalized service.
Overall, Deskhero's AI capabilities have transformed Diamond Dazzle's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It leverages data from previous tickets, knowledge base articles, and uploaded files to find the most relevant information.
How does Deskhero help in organizing customer data?
Deskhero provides features like custom fields and structured data lists that help in organizing customer data effectively. This makes it easier to track customer interactions and provide personalized service.
* This article provides an example of how a fictive company in the Jewelry and watches in department stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
