Timeless Treasures deals with a multitude of customer inquiries ranging from product specifications to return policies. To manage these efficiently, the company employs Deskhero's AI capabilities. The AI utilizes OpenAI Embeddings from past tickets, knowledge base articles, and uploaded documents such as policies and manuals to locate pertinent content.
Deskhero's AI capabilities allow Timeless Treasures to automate the generation of suggested responses to customer inquiries. This not only accelerates the response time but also guarantees the accuracy and consistency of the responses. Additionally, the AI enhances search results, assisting the support team in swiftly locating relevant information.
The AI capabilities of Deskhero also aid Timeless Treasures in enhancing their knowledge base. The AI can create articles from Word, PowerPoint, and PDF files, simplifying the process of keeping the knowledge base up-to-date with the most recent information. This has increased the productivity of the support team and has also improved the customer experience.
Through Deskhero's custom fields and structured data lists, Timeless Treasures can effectively organize their customer data. This enables the support team to monitor customer interactions and deliver personalized service.
In conclusion, Deskhero's AI capabilities have revolutionized Timeless Treasures' helpdesk operations, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI assist in generating suggested responses?
Deskhero's AI uses OpenAI Embeddings from past tickets, knowledge base articles, and uploaded documents to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It utilizes data from past tickets, knowledge base articles, and uploaded documents to find the most relevant information.
How does Deskhero assist in organizing customer data?
Deskhero offers features like custom fields and structured data lists that assist in effectively organizing customer data. This enables easy tracking of customer interactions and delivery of personalized service.
* This article provides an example of how a fictive company in the Jewelry and watches in department stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
