Glamour Gems receives a high volume of customer queries about product details, order status, and return policies. By implementing Deskhero, they are able to manage these tickets efficiently and provide quick and accurate responses. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time significantly.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from the company's uploaded files like policies, manuals, and presentations. This feature helps the support team find the most relevant content quickly, enabling them to handle more tickets in less time.
Furthermore, Glamour Gems uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and policies. The AI capabilities of Deskhero analyze this scraped data and use it to improve the suggested replies and search results.
Deskhero's custom fields and structured data lists allow Glamour Gems to organize their customer queries effectively. They can categorize tickets based on the type of query, customer, or product, making it easier for the support team to prioritize and manage the tickets.
Overall, Deskhero's advanced AI capabilities have enabled Glamour Gems to improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to improve the relevance of search results. These sources include previous tickets, knowledge base articles, uploaded files like policies and manuals, and scraped website data.
How does Deskhero help in managing customer queries?
Deskhero provides features like structured data lists and custom fields that allow you to organize your customer queries effectively. You can categorize tickets based on various parameters, making it easier to prioritize and manage them.
* This article provides an example of how a fictive company in the Jewelry and Watches Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
