Timeless Watches often deals with complex customer inquiries related to watch specifications, warranty details, and repair services. By using Deskhero, they can manage these inquiries efficiently and provide accurate responses. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the need for manual intervention.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from the company's uploaded files like warranty policies, repair manuals, and product presentations. This feature helps the support team find the most relevant content quickly, enabling them to handle more tickets in less time.
Moreover, Timeless Watches uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and policies. The AI capabilities of Deskhero analyze this scraped data and use it to improve the suggested replies and search results.
Deskhero's custom fields and structured data lists allow Timeless Watches to organize their customer inquiries effectively. They can categorize tickets based on the type of inquiry, customer, or product, making it easier for the support team to prioritize and manage the tickets.
In conclusion, Deskhero's advanced AI capabilities have helped Timeless Watches to enhance their helpdesk services and improve their operational efficiency.
How does Deskhero's AI suggest replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to improve the relevance of search results. These sources include previous tickets, knowledge base articles, uploaded files like policies and manuals, and scraped website data.
How does Deskhero help in managing customer inquiries?
Deskhero provides features like structured data lists and custom fields that allow you to organize your customer inquiries effectively. You can categorize tickets based on various parameters, making it easier to prioritize and manage them.
* This article provides an example of how a fictive company in the Jewelry and Watches Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
