JigMaster's customer support team was overwhelmed with the volume of tickets they received daily. They struggled to provide timely responses and often had to manually search through their knowledge base and past tickets to find relevant information. This led to long wait times and customer dissatisfaction.
With Deskhero, JigMaster was able to leverage the platform's advanced AI capabilities to automate ticket management. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's website scraping feature also proved beneficial for JigMaster. The AI was able to scrape data from their website, including product descriptions and user manuals, to enhance its knowledge base. This allowed the AI to provide more accurate and comprehensive responses to customer queries.
Additionally, Deskhero's comprehensive search bar enabled JigMaster's support team to quickly find relevant information. The AI-enhanced search results ensured that the most pertinent information was always at their fingertips.
Overall, Deskhero's advanced AI capabilities have transformed JigMaster's customer support process, improving efficiency and customer satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content. This content is then used to generate suggested replies and enhance search results.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to gather additional data from your website. This data can be used to enhance the AI's knowledge base and improve the accuracy of its responses.
How does Deskhero improve the efficiency of customer support teams?
Deskhero automates ticket management and uses AI to generate suggested replies. This reduces the time spent on each ticket and allows customer support teams to respond to queries more quickly.
* This article provides an example of how a fictive company in the Jigging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
