JigSolutions' customer service team was struggling to keep up with the high volume of queries they received. They found it difficult to provide timely and accurate responses, which negatively impacted their customer satisfaction ratings.
By implementing Deskhero, JigSolutions was able to leverage the platform's AI capabilities to improve their customer service. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time spent on each query.
Deskhero's website scraping feature has also been invaluable for JigSolutions. The AI scrapes data from their website, including product details and installation guides, to enhance its knowledge base. This has improved the quality of the AI's responses and increased customer satisfaction.
Furthermore, Deskhero's comprehensive search bar has made it easier for JigSolutions' customer service team to find relevant information. The AI-enhanced search results ensure that the most relevant information is always readily available.
Overall, Deskhero's advanced AI capabilities have revolutionized JigSolutions' customer service, improving efficiency and customer satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content. This content is then used to generate suggested replies and enhance search results.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to gather additional data from your website. This data can be used to enhance the AI's knowledge base and improve the accuracy of its responses.
How does Deskhero improve the efficiency of customer service teams?
Deskhero automates ticket management and uses AI to generate suggested replies. This reduces the time spent on each ticket and allows customer service teams to respond to queries more quickly.
* This article provides an example of how a fictive company in the Jigging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
