JigTech's helpdesk was inundated with complex technical queries from customers. The team struggled to provide prompt and accurate responses, leading to customer frustration and negative reviews.
By implementing Deskhero, JigTech was able to utilize the platform's AI capabilities to manage their helpdesk services more effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
Deskhero's website scraping feature has also been instrumental in enhancing JigTech's helpdesk services. The AI scrapes data from their website, including technical specifications and user guides, to supplement its knowledge base. This has improved the accuracy of the AI's responses and increased customer satisfaction.
The comprehensive search bar provided by Deskhero has also been a game-changer for JigTech. The AI-enhanced search results have made it easier for the helpdesk team to find relevant information, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of JigTech's helpdesk services, leading to a better customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content. This content is then used to generate suggested replies, helping to speed up response times.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to gather additional data from your website. This data can be used to enhance the AI's knowledge base and improve the accuracy of its responses.
How does Deskhero improve the effectiveness of helpdesk services?
Deskhero uses AI to automate ticket management and generate suggested replies. This reduces the time spent on each ticket and allows helpdesk teams to provide more accurate and timely responses.
* This article provides an example of how a fictive company in the Jigging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
