Elderly Employment Experts has a vast database of job opportunities and candidates. They use Deskhero's structured data lists and custom fields to organize this data effectively. The advanced AI capabilities of Deskhero help in matching the right candidate with the right job by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI capabilities also enhance the customer support experience. When a ticket is raised, the AI suggests replies based on the embeddings from previous similar tickets, reducing the response time significantly. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's knowledge base is another tool Elderly Employment Experts leverages. The AI generates articles from word, powerpoint, pdf files, providing a rich resource for both the support team and the customers. This reduces the number of tickets raised and improves customer satisfaction.
The custom email domains feature allows Elderly Employment Experts to maintain a professional image while communicating with their clients. The user groups feature helps in managing the support team efficiently.
Overall, Deskhero's advanced AI capabilities have helped Elderly Employment Experts enhance their job placement services, leading to higher customer satisfaction and increased business.
How does the AI improve job matching efficiency?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to match the right candidate with the right job.
How does the AI enhance the customer support experience?
When a ticket is raised, the AI suggests replies based on the embeddings from previous similar tickets. It also enhances search results, making it easier for the support team to find relevant information quickly.
How does the AI generate knowledge base articles?
The AI generates articles from word, powerpoint, pdf files uploaded to Deskhero. This provides a rich resource for both the support team and the customers.
* This article provides an example of how a fictive company in the Job placement services for the elderly industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
