Senior Staffing Solutions receives a large number of queries from their clients daily. They use Deskhero's tickets management system to handle these queries effectively. The advanced AI capabilities of Deskhero help in suggesting replies to these tickets, reducing the response time significantly.
The AI capabilities also enhance the customer support experience. The AI enhances search results, making it easier for the support team to find relevant information quickly. This reduces the time taken to resolve a ticket, improving customer satisfaction.
Deskhero's knowledge base is another tool Senior Staffing Solutions leverages. The AI generates articles from word, powerpoint, pdf files, providing a rich resource for both the support team and the customers. This reduces the number of tickets raised and improves customer satisfaction.
The custom email domains feature allows Senior Staffing Solutions to maintain a professional image while communicating with their clients. The user groups feature helps in managing the support team efficiently.
Overall, Deskhero's advanced AI capabilities have helped Senior Staffing Solutions improve their customer support efficiency, leading to higher customer satisfaction and increased business.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous similar tickets to suggest replies. This reduces the response time significantly.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance search results. This makes it easier for the support team to find relevant information quickly.
How does the AI generate knowledge base articles?
The AI generates articles from word, powerpoint, pdf files uploaded to Deskhero. This provides a rich resource for both the support team and the customers.
* This article provides an example of how a fictive company in the Job placement services for the elderly industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
