CareerBoost offers a wide range of programs, making it challenging to manage customer inquiries. With Deskhero's user groups and ticket management features, they have been able to organize inquiries based on the program and urgency.
Deskhero's AI capabilities have been pivotal in providing personalized customer service. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, ensuring that the responses are tailored to the customer's needs.
The website scraping feature of Deskhero has been particularly useful for CareerBoost. It allows them to keep their knowledge base updated with the latest information from their website. This feature has reduced the manual effort required to update the knowledge base.
Deskhero's AI-powered search bar has made it easy for the customer support team to find relevant information. The search bar considers the context of the search, not just keywords, delivering more accurate results.
Lastly, the custom email domains feature has allowed CareerBoost to maintain their brand identity in their communication. This feature has helped them deliver a consistent customer experience.
How does Deskhero's AI provide personalized customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This ensures that the responses are tailored to the customer's needs.
What is the benefit of the website scraping feature?
The website scraping feature allows you to keep your knowledge base updated with the latest information from your website. This reduces the manual effort required to update the knowledge base.
Can Deskhero maintain brand identity in communication?
Yes, Deskhero's custom email domains feature allows you to maintain your brand identity in your communication, delivering a consistent customer experience.
* This article provides an example of how a fictive company in the Job Training and Assistance Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
