JobPath receives hundreds of inquiries daily from job seekers needing guidance on their programs. Managing these inquiries was a challenge until they started using Deskhero. With its structured data lists and custom fields, JobPath could categorize and prioritize tickets effectively.
Deskhero's AI capabilities have been instrumental in improving response times. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero suggests replies to incoming inquiries. This feature has reduced the time spent on crafting responses, allowing the team to handle more tickets.
The AI-powered comprehensive search bar has also been a game-changer for JobPath. It enhances search results by considering not just keywords but the context of the search. This feature has made it easier for the customer support team to find relevant information quickly.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has also been beneficial. It has allowed JobPath to create a robust knowledge base that serves as a self-help resource for customers.
Finally, the REST API has enabled JobPath to integrate Deskhero with their existing systems seamlessly. This integration has streamlined their operations and improved their overall efficiency.
How does Deskhero's AI suggest replies to inquiries?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature helps in reducing the time spent on crafting responses.
How does the AI-powered search bar work?
The AI-powered search bar enhances search results by considering not just keywords but the context of the search. This feature makes it easier to find relevant information quickly.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows it to integrate seamlessly with existing systems, streamlining operations and improving overall efficiency.
* This article provides an example of how a fictive company in the Job Training and Assistance Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
