SkillUp receives a high volume of inquiries about their programs. Managing these inquiries was a challenge until they implemented Deskhero. With its kanban board and ticket management features, SkillUp can now track and manage inquiries effectively.
The advanced AI capabilities of Deskhero have significantly improved SkillUp's response times. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to incoming inquiries, reducing the time spent on crafting responses.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has been a game-changer for SkillUp. It has allowed them to create a comprehensive knowledge base, serving as a self-help resource for customers.
The AI-powered search bar has also been instrumental in improving operational efficiency. It enhances search results by considering the context of the search, making it easier for the customer support team to find relevant information quickly.
Finally, the REST API has allowed SkillUp to integrate Deskhero with their existing systems, streamlining their operations and improving their overall efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to incoming inquiries. This reduces the time spent on crafting responses.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows you to create a comprehensive knowledge base, serving as a self-help resource for customers.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows it to integrate seamlessly with existing systems, streamlining operations and improving overall efficiency.
* This article provides an example of how a fictive company in the Job Training and Assistance Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
