Papyrus Publishers deals with a large number of queries every day from scientists, researchers, and readers. Prior to implementing Deskhero, managing these inquiries was a significant challenge. The platform's user groups and tickets management features have greatly optimized their helpdesk services.
Deskhero's advanced AI capabilities have been a game-changer for Papyrus. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results, making it easier for the support staff to find relevant information. This feature has been especially useful in handling complex queries that require comprehensive knowledge about specific topics.
Moreover, the REST API feature of Deskhero has allowed Papyrus to integrate the platform with their existing systems, further optimizing their operations.
Overall, Deskhero's AI capabilities have revolutionized the helpdesk services at Papyrus Publishers, leading to increased operational efficiency and customer satisfaction.
How has Deskhero improved the response time at Papyrus Publishers?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets and other resources. This feature has significantly reduced the response time at Papyrus Publishers.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to enhance the search results, making it easier for the support staff to find relevant information quickly.
How has the REST API feature of Deskhero optimized the operations at Papyrus?
The REST API feature of Deskhero has allowed Papyrus to integrate the platform with their existing systems, further optimizing their operations.
* This article provides an example of how a fictive company in the Journal Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
