Scriptum Journals receives a multitude of inquiries every day from academics, researchers, and students. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's structured data lists and custom email domains have streamlined their customer support system.
Deskhero's advanced AI capabilities have played a pivotal role in enhancing the customer experience at Scriptum. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has not only improved the response time but also the accuracy of the responses.
The AI also enhances the search results, making it easier for the support staff to find relevant information. This feature has been particularly beneficial in handling technical queries that require detailed knowledge about specific topics.
Furthermore, the kanban board feature of Deskhero has improved the workflow at Scriptum. It provides a visual overview of the tickets, making it easier to track their progress and manage the workload.
Overall, Deskhero's AI capabilities have significantly improved the customer experience at Scriptum Journals, leading to higher customer satisfaction and loyalty.
How has Deskhero enhanced the customer experience at Scriptum Journals?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets and other resources. This feature has improved the response time and accuracy of the responses, thereby enhancing the customer experience.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to enhance the search results, making it easier for the support staff to find relevant information quickly.
How has the kanban board feature of Deskhero improved the workflow at Scriptum?
The kanban board provides a visual overview of the tickets, making it easier to track their progress and manage the workload. This feature has significantly improved the workflow at Scriptum.
* This article provides an example of how a fictive company in the Journal Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
