VerdictVista receives numerous inquiries daily regarding their research reports, consulting services, and legal insights. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
With the help of Deskhero, VerdictVista has been able to significantly reduce the time spent on answering repetitive queries, allowing their customer support team to focus on more complex issues. The AI-powered response suggestions are not only quick but also accurate, improving the overall customer satisfaction rate.
Deskhero's comprehensive search bar powered by AI has also proved beneficial for VerdictVista. The AI-enhanced search results provide customers with relevant content from the knowledge base, reducing the number of support tickets raised.
VerdictVista also uses Deskhero's AI capabilities to analyze customer support trends. The AI identifies common issues and queries, enabling the company to proactively address them in their knowledge base or through updates in their services.
Overall, Deskhero's advanced AI capabilities have enabled VerdictVista to enhance their customer support efficiency, improve customer satisfaction, and gain valuable insights into customer needs.
How does Deskhero's AI generate response suggestions?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
How does Deskhero's AI-enhanced search bar work?
The AI-enhanced search bar provides customers with relevant content from the knowledge base, reducing the number of support tickets raised.
How does VerdictVista use Deskhero's AI capabilities to analyze customer support trends?
The AI identifies common issues and queries, enabling VerdictVista to proactively address them in their knowledge base or through updates in their services.
* This article provides an example of how a fictive company in the Jury Verdict Research & Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
