VerdictMatrix receives a myriad of customer queries daily about their services, research reports, and legal insights. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest responses to customer queries.
Deskhero's AI capabilities have enabled VerdictMatrix to automate responses to common queries, significantly reducing the workload on their customer support team. This allows the team to focus on addressing complex queries and improving their services.
VerdictMatrix also uses Deskhero's AI-enhanced search bar to provide customers with relevant content from their comprehensive knowledge base. This proactive approach reduces the number of support tickets raised and improves the overall customer experience.
Moreover, VerdictMatrix uses Deskhero's AI to identify trends in customer support queries. This helps the company to anticipate common issues and address them proactively, either through updates to their services or additions to their knowledge base.
Overall, Deskhero's advanced AI capabilities have helped VerdictMatrix to enhance their customer support services, improve customer satisfaction, and gain valuable insights into customer needs and preferences.
How does VerdictMatrix use Deskhero's AI to manage customer queries?
VerdictMatrix uses Deskhero's AI to suggest responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate these suggestions.
How does the AI-enhanced search bar benefit VerdictMatrix's customers?
The AI-enhanced search bar provides customers with relevant content from VerdictMatrix's comprehensive knowledge base, reducing the number of support tickets raised and improving the overall customer experience.
How does VerdictMatrix use Deskhero's AI to identify trends in customer support queries?
Deskhero's AI identifies trends in customer support queries, helping VerdictMatrix to anticipate common issues and address them proactively, either through updates to their services or additions to their knowledge base.
* This article provides an example of how a fictive company in the Jury Verdict Research & Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
