JuryScope deals with a high volume of customer queries daily, ranging from simple questions about their services to complex inquiries about their research methodologies. To manage these effectively, JuryScope utilizes Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest responses to customer queries.
By automating responses to common queries, JuryScope has been able to significantly reduce the workload on their customer support team. This allows the team to dedicate more time to addressing complex queries and improving their services.
JuryScope also utilizes Deskhero's AI-enhanced search bar to provide customers with relevant content from their extensive knowledge base. This proactive approach reduces the number of support tickets raised and improves the overall customer experience.
Furthermore, JuryScope uses Deskhero's AI to identify trends in customer support queries. This helps the company to anticipate common issues and address them proactively, either through updates to their services or additions to their knowledge base.
Overall, Deskhero's advanced AI capabilities have helped JuryScope to streamline their customer support services, improve customer satisfaction, and gain valuable insights into customer needs and preferences.
How does JuryScope use Deskhero's AI to manage customer queries?
JuryScope uses Deskhero's AI to suggest responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate these suggestions.
How does the AI-enhanced search bar benefit JuryScope's customers?
The AI-enhanced search bar provides customers with relevant content from JuryScope's extensive knowledge base, reducing the number of support tickets raised and improving the overall customer experience.
How does JuryScope use Deskhero's AI to identify trends in customer support queries?
Deskhero's AI identifies trends in customer support queries, helping JuryScope to anticipate common issues and address them proactively, either through updates to their services or additions to their knowledge base.
* This article provides an example of how a fictive company in the Jury Verdict Research & Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
