Maple Leaf Middle School, a busy K-12 institution, was looking for ways to improve their customer support services. They chose Deskhero for its advanced AI capabilities and automation features.
Deskhero's AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation significantly reduced the time spent on answering common queries, leading to faster response times.
The school also used Deskhero's custom email domains and user groups to automate the routing of support requests. This ensured that each request was directed to the right person or team, further improving response times.
Deskhero's comprehensive search bar, powered by AI, made it easy for the support team to find relevant information quickly. This helped them resolve queries faster and more accurately.
Overall, Maple Leaf Middle School found that Deskhero's advanced AI capabilities and automation features greatly improved their customer support services, leading to higher customer satisfaction.
How does Deskhero's AI automate customer support processes?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automates the process of answering common queries, leading to faster response times.
How does Deskhero automate the routing of support requests?
Deskhero's custom email domains and user groups can be used to automate the routing of support requests. This ensures that each request is directed to the right person or team, further improving response times.
How does the AI-powered search bar improve query resolution?
The AI-powered search bar makes it easy for the support team to find relevant information quickly. This helps them resolve queries faster and more accurately.
* This article provides an example of how a fictive company in the K-12 Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
