Oakwood High School, a large K-12 institution, was facing challenges in managing their extensive knowledge base. They turned to Deskhero for a solution that would make their knowledge base more accessible and useful.
Deskhero's AI capabilities were instrumental in transforming Oakwood's knowledge base. The platform's ability to generate knowledge base articles from Word, PowerPoint, and PDF files made it easy to populate the knowledge base with relevant content. Furthermore, the AI leveraged OpenAI Embeddings from these articles to enhance search results and generate suggested replies.
Oakwood also utilized Deskhero's website scraping feature to pull relevant information from their website into the knowledge base. This ensured that the most current information was always available to the support team.
The AI-powered comprehensive search bar made it easy for the support team to find relevant information in the knowledge base. This led to faster resolution of support requests and improved customer service.
Overall, Oakwood High School found that Deskhero's advanced AI capabilities greatly improved the management and utilization of their knowledge base, leading to more efficient customer support services.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files, making it easy to populate the knowledge base with relevant content. The AI also enhances search results and generates suggested replies based on these articles.
How does Deskhero's website scraping feature contribute to the knowledge base?
Deskhero's website scraping feature pulls relevant information from the school's website into the knowledge base. This ensures that the most current information is always available to the support team.
How does the AI-powered search bar improve customer service?
The AI-powered search bar makes it easy for the support team to find relevant information in the knowledge base. This leads to faster resolution of support requests and improved customer service.
* This article provides an example of how a fictive company in the K-12 Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
