Pine Grove Elementary School, a K-12 institution with a large parent community, was struggling with managing the volume of inquiries and support requests. With Deskhero, they were able to structure and manage these requests efficiently using the ticket management system and kanban board.
Deskhero's AI capabilities were particularly beneficial in handling repetitive queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero was able to generate suggested replies. This significantly reduced the time spent on answering common questions and allowed the support team to focus on more complex issues.
The school also used Deskhero's custom fields and user groups to categorize and prioritize tickets. This ensured that urgent matters were addressed promptly and no request was overlooked.
Deskhero's comprehensive search bar, powered by AI, made it easy for the support team to find relevant information quickly. The AI-enhanced search results were based on the structured data lists, knowledge base articles, and scraped website data, making it a powerful tool for resolving queries.
Overall, Pine Grove Elementary School found that Deskhero's advanced AI capabilities greatly improved their customer support services, leading to higher satisfaction among parents and staff.
How does Deskhero's AI capabilities enhance the efficiency of the support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for common queries. This reduces the time spent on repetitive questions and allows the support team to focus on more complex issues.
How does Deskhero help in managing and prioritizing support requests?
Deskhero's custom fields and user groups allow for efficient categorization and prioritization of tickets. This ensures that urgent matters are addressed promptly and no request is overlooked.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from structured data lists, knowledge base articles, and scraped website data to provide enhanced search results. This makes it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the K-12 Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
