KefirQueen interacts with their customers through various channels, including email, social media, and their website. With Deskhero's custom email domains and user groups feature, they can manage these interactions in a more organized and efficient manner.
The AI capabilities of Deskhero have significantly improved their customer interaction. The AI-powered search bar allows their support team to find relevant information quickly and accurately, enabling them to provide more effective support. The AI can also generate suggested replies, speeding up their response time and ensuring consistency in the quality of their responses.
Deskhero's AI also enhances their ability to provide personalized support. By analyzing the content of the customer's query and their previous interactions, the AI can provide suggestions for personalized responses. This has improved their customer satisfaction and increased their customer retention rate.
KefirQueen also uses Deskhero's REST API to integrate their customer interactions with their other business systems. This allows them to have a unified view of their customer interactions, enhancing their ability to provide personalized and effective support.
With Deskhero's advanced AI capabilities, KefirQueen has been able to improve the quality of their customer interactions. They have seen a significant increase in customer satisfaction, a decrease in their response time, and an increase in their customer retention rate.
How does Deskhero's AI improve customer interaction?
Deskhero's AI improves customer interaction by providing quick and accurate information retrieval, generating suggested replies, and providing suggestions for personalized responses. It analyzes the content of the customer's query and their previous interactions to provide the most relevant and personalized support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It analyzes this content and generates relevant responses.
Can Deskhero integrate with other business systems?
Yes, Deskhero provides a REST API that allows it to integrate with other business systems. This enables a unified view of customer interactions across different platforms.
* This article provides an example of how a fictive company in the Kefir Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
