KeroMax uses Deskhero's ticket management system to handle all customer queries. The AI capabilities analyze previous tickets and knowledge base articles to suggest replies, automating the process and improving efficiency.
With Deskhero's custom fields feature, KeroMax can categorize tickets based on various factors. The AI capabilities predict the category of incoming tickets based on historical data, automating the categorization process.
KeroMax uses the website scraping feature to keep track of industry news and regulations. The AI capabilities analyze this data and alert the relevant teams, automating the process of staying updated with the latest information.
Deskhero's comprehensive search bar allows KeroMax to quickly find relevant information. The AI capabilities enhance the search results by analyzing previous tickets, knowledge base articles, and scraped website data.
Finally, KeroMax uses the REST API to integrate Deskhero with their existing systems. The AI capabilities ensure that the integration is seamless and efficient, providing a comprehensive solution for their customer support needs.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer queries. This automates the process of responding to tickets, improving efficiency.
How does the AI automate the process of staying updated with industry news and regulations?
The AI capabilities analyze the data scraped from websites to identify any changes in regulations or industry news. It then alerts the relevant teams, automating the process of staying updated with the latest information.
How does Deskhero's AI enhance the search functionality?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results. This ensures that the most relevant information is displayed first, saving valuable time.
* This article provides an example of how a fictive company in the Kerosene Sales & Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
