KeroFlow receives numerous queries daily from clients regarding order status, delivery schedules, and product specifications. Using Deskhero's ticket management system, they can efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time significantly.
The custom fields feature allows KeroFlow to categorize tickets based on the type of query, priority, and client. This structured data list helps in prioritizing and resolving tickets faster. The AI further enhances this by predicting the category of incoming tickets based on historical data.
Deskhero's website scraping feature is used to keep track of any changes in regulations or industry news that could affect KeroFlow's operations. The AI capabilities analyze this data and alert the relevant teams, ensuring they are always updated and compliant.
KeroFlow also utilizes the AI-powered search bar for quick access to relevant information. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results, saving valuable time.
Finally, the REST API allows KeroFlow to integrate Deskhero with their existing systems, creating a unified platform for all their customer support needs. The AI capabilities ensure that the integration is seamless and efficient, providing a comprehensive solution for KeroFlow.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other data to suggest replies to customer queries. This reduces the response time and improves the efficiency of customer support.
How does the AI enhance the search functionality?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results. This ensures that the most relevant information is displayed first, saving valuable time.
How does Deskhero's AI assist with website scraping?
The AI analyzes the data scraped from websites to identify any changes in regulations or industry news. It then alerts the relevant teams, ensuring that they are always updated and compliant.
* This article provides an example of how a fictive company in the Kerosene Sales & Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
