Little Stars Kindergarten deals with a high volume of communication with parents regarding their children's progress, activities, and other concerns. Using Deskhero, they have been able to efficiently manage these communications, categorize them into tickets, and assign them to the appropriate staff members. This has greatly improved their communication process and has increased parent satisfaction.
The AI capabilities of Deskhero have been instrumental in this improvement. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are accurate, relevant, and timely, thereby improving the overall quality of communication.
Deskhero's AI also enhances the search results on the platform. When a staff member searches for a particular issue or query, the AI uses the embeddings to find the most relevant content. This has made it easier for the staff to find the information they need and provide quick and effective responses to the parents.
Additionally, Little Stars Kindergarten has created a comprehensive knowledge base using Deskhero. The platform generates articles from Word, PowerPoint, PDF files, and even scrapes data from the kindergarten's website. This has made it easier for the staff to access important information and has also served as a self-service portal for the parents.
Overall, Little Stars Kindergarten has greatly benefited from Deskhero's advanced AI capabilities. It has streamlined their communication process, improved their response quality, and has enhanced their overall service.
How has Deskhero improved the communication process of Little Stars Kindergarten?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly improved the quality and timeliness of the kindergarten's communication with parents.
How does Deskhero enhance the search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content when a search is made. This makes it easier for the staff to find the information they need.
What is the role of Deskhero's knowledge base in Little Stars Kindergarten's communication process?
The knowledge base serves as a comprehensive repository of information. It helps the staff to access important information quickly and also serves as a self-service portal for the parents.
* This article provides an example of how a fictive company in the Kindergarten industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
