Blossom Buds Kindergarten receives numerous inquiries from parents about their child's progress, activities, schedules, and more. With Deskhero, they have been able to structure these inquiries into tickets, categorize them, and assign them to the relevant staff members. This has greatly reduced the time taken to respond to each query and has improved the overall efficiency of their customer support.
The AI capabilities of Deskhero have been particularly beneficial for Blossom Buds Kindergarten. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This has not only sped up the response time but also ensured that the responses are accurate and helpful.
Deskhero's AI also enhances the search results on the platform. When a staff member searches for a particular issue or query, the AI uses the embeddings to find the most relevant content. This has made it easier for the staff to find the information they need and provide quick and effective solutions to the parents.
Moreover, the kindergarten has been able to create a comprehensive knowledge base using Deskhero. The platform generates articles from Word, PowerPoint, PDF files, and even scrapes data from the kindergarten's website. This has made it easier for the staff to access important information and has also served as a self-service portal for the parents.
Overall, Blossom Buds Kindergarten has greatly benefited from Deskhero's advanced AI capabilities. It has streamlined their customer support process, improved their response time and quality, and has enhanced their overall service.
How has Deskhero improved the response time of Blossom Buds Kindergarten?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time taken to respond to each query.
How does Deskhero enhance the search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content when a search is made. This makes it easier for the staff to find the information they need.
What is the role of Deskhero's knowledge base in Blossom Buds Kindergarten's customer support?
The knowledge base serves as a comprehensive repository of information. It helps the staff to access important information quickly and also serves as a self-service portal for the parents.
* This article provides an example of how a fictive company in the Kindergarten industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
