KnitMaster uses Deskhero's AI capabilities to manage tickets efficiently. The AI analyses previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing response time and improving customer satisfaction.
Deskhero's AI also enhances KnitMaster's search results. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more relevant search results, making it easier for support agents to find the information they need.
KnitMaster takes advantage of Deskhero's website scraping feature. The AI scrapes data from their website and uses it to generate knowledge base articles, saving time and ensuring that the knowledge base is always up-to-date.
Deskhero's custom fields and structured data lists allow KnitMaster to tailor the platform to their specific needs. They can create custom fields for specific types of queries and use structured data lists to organize tickets and user groups.
Finally, KnitMaster uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to streamline their processes and ensure that all their customer support data is in one place.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new queries. This reduces response time and improves customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This makes it easier for support agents to find the information they need.
How does KnitMaster use Deskhero's website scraping feature?
KnitMaster uses Deskhero's website scraping feature to scrape data from their website. The AI then uses this data to generate knowledge base articles, ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Knitting of Fabrics from Yarns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
