KnitWonders receives numerous queries about their products, manufacturing processes, and delivery timelines. They use Deskhero's ticket management system to categorize and prioritize these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
With Deskhero's custom fields and structured data lists, KnitWonders can tailor their customer support system to their specific needs. This allows them to track and manage customer interactions more effectively.
Deskhero's AI capabilities also enhance the search results in the knowledge base. By leveraging OpenAI Embeddings from uploaded files such as policies, manuals, and presentations, it provides more relevant and accurate information to both the support team and customers.
The website scraping feature of Deskhero helps KnitWonders keep their knowledge base up-to-date with the latest information from their website. This ensures that the support team always has the most recent and accurate information at their fingertips.
Finally, with Deskhero's REST API, KnitWonders can integrate their existing systems with Deskhero, creating a seamless workflow for their customer support team.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This significantly reduces the time taken to respond to customers.
How does Deskhero's website scraping feature benefit KnitWonders?
The website scraping feature keeps the knowledge base updated with the latest information from the company's website. This ensures that the support team always has the most recent and accurate information.
Can KnitWonders integrate their existing systems with Deskhero?
Yes, with Deskhero's REST API, KnitWonders can integrate their existing systems with Deskhero, creating a seamless workflow for their customer support team.
* This article provides an example of how a fictive company in the Knitting of Textile Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
