WeaveGenius has a vast knowledge base consisting of various types of documents like policies, manuals, and presentations. With Deskhero's AI capabilities, the company can automatically generate knowledge base articles from these documents. This not only saves time but also ensures that all the important information is included in the knowledge base.
Deskhero's AI also enhances the search results within the knowledge base. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the platform can find the most relevant content for each search query. This significantly improves the efficiency of the knowledge base and makes it a valuable resource for both customer support representatives and customers.
Moreover, the AI-powered platform can generate suggested replies for customer queries based on the knowledge base. These suggestions are not only accurate but also contextually relevant, which improves the quality of customer support.
Deskhero's AI also assists WeaveGenius in keeping its knowledge base updated. The platform can identify gaps in the knowledge base and suggest new articles or updates based on the analysis of customer queries and tickets.
Overall, Deskhero's advanced AI capabilities have made WeaveGenius's knowledge base a powerful tool for providing high-quality customer support.
How does Deskhero's AI assist in generating knowledge base articles?
Deskhero's AI assists in generating knowledge base articles by automatically extracting important information from various types of documents like policies, manuals, and presentations. This saves time and ensures that all the important information is included in the knowledge base.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI enhances the search results within the knowledge base by leveraging OpenAI embeddings from previous tickets and knowledge base articles. It finds the most relevant content for each search query, improving the efficiency of the knowledge base.
How does Deskhero's AI generate suggested replies based on the knowledge base?
Deskhero's AI generates suggested replies for customer queries based on the knowledge base. These suggestions are accurate and contextually relevant, improving the quality of customer support.
* This article provides an example of how a fictive company in the Knitwear production and finishing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
