LabelCraft receives hundreds of customer queries daily regarding their products, services, and order statuses. Managing these queries manually was proving to be a daunting task, leading to delayed responses and reduced customer satisfaction. With Deskhero, they were able to automate their ticket management process, significantly reducing response times.
Deskhero's advanced AI capabilities allow LabelCraft to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This information is used to find relevant content which is then processed through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time spent on crafting responses.
Furthermore, the AI-powered comprehensive search bar enables LabelCraft's support team to quickly find relevant information from the vast amount of data available. This feature has been instrumental in providing accurate and timely responses to complex customer queries.
The REST API provided by Deskhero allows LabelCraft to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
Overall, the implementation of Deskhero has enabled LabelCraft to enhance their customer support efficiency, improve response times, and increase customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time spent on crafting responses, thus improving response times.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
How does Deskhero improve customer satisfaction?
By automating ticket management and leveraging AI to provide quick and accurate responses, Deskhero helps improve overall customer satisfaction.
* This article provides an example of how a fictive company in the Label and Tag Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
