TagMaster has an extensive knowledge base consisting of articles, manuals, policies, and presentations. Managing this vast amount of information was challenging and often led to delays in finding relevant information during customer interactions. With Deskhero, they were able to streamline their knowledge base management process.
Deskhero's AI capabilities allow TagMaster to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This automated process saves significant time and resources that were previously spent on manual data entry.
The AI-powered comprehensive search bar provided by Deskhero enables TagMaster's support team to quickly find relevant information from their extensive knowledge base. This feature has been instrumental in providing accurate and timely responses to complex customer queries.
Furthermore, the AI capabilities of Deskhero also enhance the customer self-service experience. By leveraging OpenAI Embeddings, Deskhero can suggest relevant knowledge base articles to customers based on their queries, reducing the need for direct interaction with the support team.
Overall, the implementation of Deskhero has enabled TagMaster to improve their knowledge base management process, enhance the customer self-service experience, and increase overall efficiency.
How does Deskhero help in managing an extensive knowledge base?
Deskhero uses advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This automated process streamlines knowledge base management.
Can Deskhero improve the customer self-service experience?
Yes, by leveraging OpenAI Embeddings, Deskhero can suggest relevant knowledge base articles to customers based on their queries, enhancing the customer self-service experience.
How does Deskhero improve the efficiency of a support team?
Deskhero's AI-powered comprehensive search bar enables support teams to quickly find relevant information from their extensive knowledge base, improving their efficiency.
* This article provides an example of how a fictive company in the Label and Tag Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
