PrintLabelPro interacts with thousands of customers daily across multiple channels. Managing these interactions and providing timely and accurate responses was becoming increasingly difficult. With Deskhero, they were able to automate and streamline their customer interaction processes.
Deskhero's AI capabilities allow PrintLabelPro to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This information is used to generate suggested replies, significantly reducing the time spent on crafting responses and improving response times.
The AI-powered comprehensive search bar provided by Deskhero enables PrintLabelPro's support team to quickly find relevant information from the vast amount of data available. This feature has been instrumental in providing accurate and timely responses to complex customer queries.
Furthermore, Deskhero's user groups feature allows PrintLabelPro to segment their customers based on various criteria, enabling them to provide personalized responses and improve overall customer satisfaction.
Overall, the implementation of Deskhero has enabled PrintLabelPro to streamline their customer interaction processes, improve response times, and enhance customer satisfaction.
How does Deskhero streamline customer interaction processes?
Deskhero uses advanced AI capabilities to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This automation streamlines customer interaction processes.
Can Deskhero provide personalized responses to customers?
Yes, Deskhero's user groups feature allows companies to segment their customers based on various criteria, enabling them to provide personalized responses.
How does Deskhero improve response times?
Deskhero's AI-powered comprehensive search bar enables support teams to quickly find relevant information, reducing the time spent on crafting responses and improving response times.
* This article provides an example of how a fictive company in the Label and Tag Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
