Health Workers United represents thousands of healthcare professionals, and they receive a large volume of support requests daily. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket.
The AI then uses OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to each ticket. This allows the firm to provide timely support to their members.
Health Workers United also uses Deskhero's kanban board feature to track the progress of each ticket. This provides a visual overview of all ongoing issues and helps the team prioritize their work.
The firm uses the knowledge base feature to create a self-service portal for members. The AI generates articles from various sources, reducing the number of tickets and allowing members to find solutions quickly.
Finally, Health Workers United uses Deskhero's REST API to integrate the platform with their existing systems. This provides a seamless experience for their support team and improves their productivity.
How does the AI assist in managing tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content for each ticket. It then uses OpenAIs ChatGPT to generate suggested replies.
How does the kanban board help in tracking tickets?
The kanban board provides a visual overview of all ongoing issues. This helps the team to see the status of each ticket at a glance and prioritize their work accordingly.
How does the knowledge base help members?
The knowledge base serves as a self-service portal where members can find solutions to common issues. This reduces the number of tickets as members can resolve their issues without contacting the support team.
* This article provides an example of how a fictive company in the Labor Representation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
