Lake Michigan Cargo deals with a wide range of customer inquiries daily. To handle these inquiries more efficiently, the company implemented Deskhero. The platform's advanced AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies and enhance search results.
The implementation of Deskhero's AI capabilities has greatly improved the efficiency of Lake Michigan Cargo's customer service team. The AI-generated suggestions have reduced the time taken to respond to customer inquiries, leading to improved customer satisfaction and loyalty.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer service representative searches for information to assist a customer, the AI uses OpenAI Embeddings to find the most relevant content. This feature has reduced the time spent searching for information and increased the accuracy of the responses provided to customers.
Moreover, Deskhero's AI capabilities have been instrumental in maintaining a comprehensive and up-to-date knowledge base. The AI can generate articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This has made it easier for the customer service team to access and share accurate information with customers.
In summary, Deskhero's advanced AI capabilities have significantly enhanced Lake Michigan Cargo's customer service operations, making them more efficient and effective.
How has Deskhero's AI capabilities improved the efficiency of Lake Michigan Cargo's customer service?
Deskhero's AI capabilities have reduced the time taken to respond to customer inquiries by suggesting replies based on previous tickets and relevant content. This has improved customer satisfaction and loyalty.
How does Deskhero's AI enhance search results within the platform?
When a customer service representative searches for information to assist a customer, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This reduces the time spent searching for information and increases the accuracy of the responses provided to customers.
How does Deskhero's AI maintain a comprehensive and up-to-date knowledge base?
Deskhero's AI generates articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always updated with the most accurate and relevant information.
* This article provides an example of how a fictive company in the Lake Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
