Lake Superior Shipping receives a high volume of customer inquiries daily, ranging from shipment tracking to service inquiries. The company adopted Deskhero to manage these inquiries more efficiently. With Deskhero's advanced AI capabilities, the company can now automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content.
The AI capabilities of Deskhero have significantly improved the efficiency of Lake Superior Shipping's customer support team. The AI-powered suggestions allow the team to respond to customer inquiries faster, reducing the average response time. This has led to increased customer satisfaction and loyalty.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer support representative searches for information to assist a customer, the AI uses OpenAI Embeddings to find the most relevant content. This feature has reduced the time spent searching for information and increased the accuracy of the responses provided to customers.
Furthermore, Deskhero's AI capabilities have been instrumental in creating a dynamic and up-to-date knowledge base. The AI can generate articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This has made it easier for the customer support team to access and share accurate information with customers.
Overall, Deskhero's advanced AI capabilities have transformed Lake Superior Shipping's customer support services, making them more efficient and effective.
How has Deskhero's AI capabilities improved the efficiency of Lake Superior Shipping's customer support?
Deskhero's AI capabilities have reduced the average response time by suggesting replies based on previous tickets and relevant content. It has also enhanced search results, reducing the time spent searching for information and increasing the accuracy of responses.
How does Deskhero's AI generate a dynamic and up-to-date knowledge base?
Deskhero's AI generates articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always updated with the most accurate and relevant information.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve the efficiency of customer support services, reduce response times, enhance search results, and create a dynamic and up-to-date knowledge base. These improvements lead to increased customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Lake Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
