Great Lakes Freight handles a multitude of customer support tickets every day. To manage these tickets effectively, the company implemented Deskhero. The platform's advanced AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies and enhance search results.
The AI-powered ticket management system has significantly improved the efficiency of Great Lakes Freight's customer support team. The AI-generated suggestions have reduced the time taken to respond to customer inquiries, thereby improving customer satisfaction.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer support representative searches for information to assist a customer, the AI uses OpenAI Embeddings to find the most relevant content. This feature has reduced the time spent searching for information and increased the accuracy of the responses provided to customers.
Additionally, the AI capabilities of Deskhero have been instrumental in creating a comprehensive and up-to-date knowledge base. The AI can generate articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This has made it easier for the customer support team to access and share accurate information with customers.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the way Great Lakes Freight manages customer support tickets, making the process more efficient and effective.
How has Deskhero's AI capabilities improved the ticket management process at Great Lakes Freight?
Deskhero's AI capabilities have improved the ticket management process by suggesting replies based on previous tickets and relevant content. This has reduced the time taken to respond to customer inquiries and improved customer satisfaction.
How does Deskhero's AI enhance search results within the platform?
When a customer support representative searches for information to assist a customer, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This reduces the time spent searching for information and increases the accuracy of the responses provided to customers.
How does Deskhero's AI generate a comprehensive and up-to-date knowledge base?
Deskhero's AI generates articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always updated with the most accurate and relevant information.
* This article provides an example of how a fictive company in the Lake Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
