LaminoTech receives numerous customer queries daily, ranging from technical issues to inquiries about their services. They use Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, LaminoTech categorizes each ticket based on its nature. This allows them to prioritize urgent tickets and assign them to the appropriate team members. The kanban board provides a clear overview of all ongoing tickets, improving the team's productivity.
LaminoTech also leverages Deskhero's AI capabilities to enhance their knowledge base. The AI scrapes their website data and generates articles from uploaded files like policies, manuals, and presentations. This not only enriches their knowledge base but also ensures that it is always up-to-date.
The comprehensive search bar powered by Deskhero's AI provides precise search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This makes it easier for both customers and team members to find the information they need.
Finally, LaminoTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synced across platforms, providing a unified view of each customer.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies. It uses OpenAI Embeddings to understand the context of the query and generate an appropriate response.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes website data and generates articles from uploaded files like policies, manuals, and presentations. This enriches the knowledge base and ensures that it is always up-to-date.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to provide precise search results. It understands the context of the search query and returns the most relevant results.
* This article provides an example of how a fictive company in the Laminating Services for Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
