TextiLam uses Deskhero's AI capabilities to manage the large volume of customer queries they receive daily. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customers.
Deskhero's custom fields and structured data lists allow TextiLam to categorize each ticket based on its nature. This helps them prioritize urgent tickets and assign them to the right team members. The kanban board gives a clear overview of all ongoing tickets, making it easier to manage the workload.
TextiLam also leverages Deskhero's AI to enhance their knowledge base. The AI scrapes their website data and generates articles from uploaded files like policies, manuals, and presentations. This not only enriches their knowledge base but also ensures that it is always updated with the latest information.
The comprehensive search bar powered by Deskhero's AI provides accurate search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This enables customers and team members to easily find the information they need.
TextiLam uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer data is synced across platforms, providing a unified view of each customer.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies. It uses OpenAI Embeddings to understand the context of the query and generate an appropriate response.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes website data and generates articles from uploaded files like policies, manuals, and presentations. This enriches the knowledge base and ensures that it is always updated with the latest information.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to provide accurate search results. It understands the context of the search query and returns the most relevant results.
* This article provides an example of how a fictive company in the Laminating Services for Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
